Client Industry: Banking, Financial Services & Insurance (BFSI) Challenge: A BFSI client needed to modernize its legacy systems, improve process efficiency, and maintain compliance while ensuring seamless customer service across global operations. Our Solution: Results: ✔ Reduced operational costs by 35% through automation and outsourcing. ✔ Improved system uptime to 99.9%, ensuring uninterrupted customer service. ✔ Strengthened compliance and risk …
Client Industry: Telecommunications & Customer Service Challenge: A global telecom enterprise was facing escalating costs in managing its customer support operations, with customer satisfaction scores lagging behind industry benchmarks. Our Solution: Results: ✔ Achieved 40% reduction in average handling time (AHT). ✔ Increased customer satisfaction (CSAT) scores by 22% in six months. ✔ Freed up human agents to focus on …
Case Study 2: Agentic AI Framework in Customer Experience (CX) Read More »
Client Industry: Global Retail & E-Commerce Challenge: A leading retailer wanted to optimize its retail media monetization strategy while balancing customer experience and revenue growth. Existing methods lacked agility and often resulted in sub-optimal ad placements, leading to reduced customer engagement. Our Solution: Results: ✔ Improved retail media ROI by 27% within the first quarter. ✔ Enhanced customer engagement …
Case Study 1: Retail Media Optimization Using Advanced Analytics Read More »
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