Client Industry: Banking, Financial Services & Insurance (BFSI)
Challenge:
A BFSI client needed to modernize its legacy systems, improve process efficiency, and maintain compliance while ensuring seamless customer service across global operations.
Our Solution:
- Delivered a comprehensive IT-enabled services model, combining process outsourcing, analytics, and technology integration.
- Migrated legacy applications to a cloud-first environment with robust security and compliance frameworks.
- Established a 24/7 technical support and process automation hub for global operations.
Results:
✔ Reduced operational costs by 35% through automation and outsourcing.
✔ Improved system uptime to 99.9%, ensuring uninterrupted customer service.
✔ Strengthened compliance and risk management with AI-driven monitoring tools.